| | |  | Manager's Guides to Computing | Home » » » A Managers' Guide to Service Management | | | | | | | Description: | | This publication is a comprehensive introduction to service management. It offers explanations, guidance and recommendations and has been produced to meet the needs of commercial and public sector organizations. It recognizes that services and service management are essential for organizations to generate revenue or to be cost-effective. This book has been updated in line with the new BS ISO/IEC 20000 series. It is aimed at managers and staff responsible for implementing, maintaining, improving or procuring service management. | | | Product Details: | | | Author:
| Jenny Dugmore | | Paperback:
| 160 pages | | Publisher:
| BSI Standards | | Publication Date:
| May 16, 2006 | | Language:
| English | | ISBN:
| 0580479226 | | Package Length:
| 9.0 inches | | Package Width:
| 6.1 inches | | Package Height:
| 0.4 inches | | Package Weight:
| 0.55 pounds |
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